Return & Refund Policy
Date: [2/7/2015]
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At Vintovo, we want you to love your purchase. If something isn’t right, we’re here to help.
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1. Eligibility for Returns
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You may request a return within 14 days of receiving your order if:
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The item is unworn, unwashed, and in original condition
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Tags and packaging are intact
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You provide proof of purchase (order number or receipt)
Items not eligible for return:
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Sale or clearance items
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​Gift cards
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Items marked “Final Sale”
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Personalized or custom items
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2. How to Initiate a Return
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To begin the return process:
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Contact us at [contact.vintovo@gmail.com] with your order number and reason for return.
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We’ll reply with return instructions and the return shipping address.
You are responsible for return shipping costs unless the item arrived damaged or incorrect.
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3. Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
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A full refund (excluding original shipping costs) will be processed to your original payment method.
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Please allow 5–10 business days for the refund to appear in your account.
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4. Exchanges
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We currently do not offer direct exchanges. If you need a different size or style, please return your item and place a new order.
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5. Damaged or Incorrect Items
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If you receive a defective or incorrect item, contact us within 48 hours of delivery with a photo and order number, and we’ll make it right either by sending a replacement or issuing a refund.
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6. Contact Us
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For any return-related questions, reach out at:
Email: [contact.vintovo@gmail.com]
Website: https://vintovo.com